You can request permanent deletion of your TransHealth Journey account and the personal data associated with it. This page explains how to submit a request and what happens to your information.
How to delete your account
In the app (recommended)
- Open TransHealth Journey and sign in
- Go to the Profile tab
- Tap Delete account and confirm
Deleting your account in the app permanently removes your account and associated personal data right away. This cannot be undone.
By email
If you cannot sign in, send an email from the address linked to your account to:
privacy@transhealthjourney.com
Include the following in your message:
- Subject line: Account deletion request
- The email address you use to sign in to TransHealth Journey
- Your display name (if you have set one)
- A brief confirmation that you want your account and associated data permanently deleted
We may ask you to verify your identity before processing the request. Once verified, we will delete your account within 30 days.
What we delete
When your account is deleted, we remove personal data tied to your account, including:
- Account profile information (email, display name, pronouns, and health profile details)
- Journal entries, meal and workout logs, and other wellness data you created in the app
- Progress photos, videos, and milestone records
- Community activity, favorites, and social connections within the app
- Reminders, schedules, and notification preferences
- App usage data linked to your account
What may be retained
Some information may be kept for a limited time where we have a legal or legitimate business need, such as:
- Payment and subscription records — transaction history required for tax, accounting, and fraud prevention (typically up to 7 years, as required by law). Cancel active subscriptions through the App Store or Google Play before requesting deletion if you no longer wish to be billed.
- Security and abuse logs — minimal technical records retained briefly to protect the service and investigate misuse.
- Anonymized or aggregated data — statistics that can no longer be linked back to you.
Before you delete
Account deletion is permanent and cannot be undone. Export or save any information you want to keep before submitting your request. If you only want to stop using the app temporarily, you can sign out instead of deleting your account.
Questions
For questions about account deletion or your data rights, contact privacy@transhealthjourney.com. See our Privacy Policy for more detail on how we handle personal information.