Introduction
TransHealth Journey ("we," "us," or "our") respects your privacy. This policy describes what information we collect, how we use it, and the choices you have. By using our website or app, you agree to the practices described here.
Information we collect
We may collect the following types of information:
- Account information — such as your email address, display name, and pronouns you choose to share.
- Health and wellness data — journal entries, appointment notes, reminders, and other content you create in the app.
- Usage data — how you interact with features, device type, and general analytics to improve the product.
- Payment information — processed by our payment provider; we do not store full card numbers on our servers.
How we use your information
We use collected information to:
- Provide, maintain, and improve TransHealth Journey.
- Personalize your experience and sync data across your devices.
- Send service-related communications (e.g., account verification, security alerts).
- Comply with legal obligations and protect against fraud or abuse.
We do not sell your personal or health information to third parties for advertising.
Sharing and disclosure
We may share information only in limited circumstances:
- Service providers — trusted vendors who help us operate the app (hosting, analytics, payment processing) under strict confidentiality agreements.
- Legal requirements — when required by law, court order, or to protect the rights and safety of users and others.
- With your consent — when you explicitly authorize sharing, such as exporting records for a healthcare provider.
Data retention and security
We retain your data for as long as your account is active or as needed to provide services. We use encryption in transit and at rest, access controls, and regular security reviews. No method of transmission over the internet is 100% secure; we strive to protect your information but cannot guarantee absolute security.
Your rights and choices
Depending on where you live, you may have the right to access, correct, delete, or export your personal data, and to opt out of certain processing. Contact us to exercise these rights. You may delete your account at any time from app settings.
Children's privacy
TransHealth Journey is not intended for children under 13 (or the applicable age in your jurisdiction) without parental consent. We do not knowingly collect data from children without appropriate authorization.
Changes to this policy
We may update this policy from time to time. We will post the revised version on this page and update the "Last updated" date. Material changes will be communicated through the app or by email where appropriate.
Contact us
Questions about this privacy policy or your data? Contact us at privacy@transhealthjourney.com.